At Strike Graph, we believe that the most effective security and compliance solutions are built with a deep understanding of the people who use them. From the smallest to the biggest customers, we want to be a part of their security program. Our goal is to make it efficient for any of our customers to operate successful compliance programs that enhance their security posture. 

Forbes defines customer-centric organizations as those whose main goal is " to create a quality customer experience across every aspect of the customer journey.”

Our philosophy is quite simple: listen to our customers, understand their challenges, and build solutions that make their lives easier. This customer-centric approach is at the heart of everything we do, shaping our product roadmap, influencing our development process, and ensuring that our platform evolves in step with the needs of the organizations we serve.

How Strike Graph puts customers at the center of product development

Continuous feedback loops

The best insights come directly from the people using our platform every day. That’s why we maintain open and active communication channels with our customers, gathering feedback through surveys, user interviews, and direct interactions. Whether it’s a new compliance challenge or a request for a streamlined workflow, our product team listens, learns, and takes action. These feedback loops ensure that our roadmap is guided by real-world needs rather than assumptions.

For example, Ascellus had been using the comments feature extensively to help them document security procedures, and the Strike Graph team was able to add the functionality the team needed. Patrik Murphy, Senior Director of Operations and End User Services,  noted that “some of the feature enhancements we’ve requested was the ability to export out the comments, so then I can see which evidence items are missing comments—which ones don’t have procedures—and then we can target those.”

“The best part of Strike Graph, though, is the team behind it”

- G2 review (June 18, 2024) 

Innovation driven by user research

To truly understand our customers' evolving needs, we go beyond surface-level feedback. Our team conducts in-depth user research to uncover pain points, analyze workflows, and explore new ways to improve efficiency. This research informs not just the features we build but also how we design them, ensuring an intuitive user experience that enhances productivity rather than adding complexity.

Prioritizing features that drive customer success

Not all feature requests are created equal, and our approach to prioritization reflects that. Every enhancement or new feature we consider is evaluated based on its potential to improve customer success and satisfaction. We don’t just chase what the competition is offering. Our goal is to focus on the changes that will have the most meaningful impact, helping organizations strengthen their security posture without unnecessary overhead. This disciplined approach allows us to innovate where it matters most.

“What I love about Strike Graph is how responsive the team is. They’ve always helped answer questions and confirm our approach.” 

- Patrik Murphy, Senior Director of Operations and End User Services, Ascellus

Iterative development for continuous improvement

Technology and compliance landscapes are constantly evolving, and so is our platform. We follow an iterative development process, rolling out new features in phases to gather real-time feedback. This allows us to refine and optimize based on actual customer use, ensuring that every release winds up not just functional but truly valuable. Our agile methodology keeps us flexible, responsive, and always aligned with user needs.

“Our Chief Product Officer, Micah Spieler, excels as a product leader because he continuously looks beyond his own vision to understand market needs deeply. His ability to anticipate challenges and design forward-thinking solutions with input from our team keeps Strike Graph ahead of the curve.”

- Justin Beals, CEO of Strike Graph 

Customers = strategic partners

Our commitment to customer-centric design extends beyond product development—it’s embedded in how we support our users. Recently, we were named the #1 solution for Results & Implementation in the G2 Mid-Market category for Operational Risk Management solutions. 

Beyond implementation, our customer success team works closely with each customer to provide tailored guidance, helping them get the most value from Strike Graph. These relationships are more than just transactional; they provide crucial insights that influence future product improvements, ensuring that our platform evolves to meet real-world demands.

Building better solutions, together

By placing customers at the center of our design and development process, Strike Graph delivers a solution that is not only powerful but also practical. We believe that compliance shouldn’t be a burden—it should be an enabler of trust and growth. Our approach ensures that our platform remains relevant, effective, and easy to use, helping organizations navigate the complexities of security and compliance with confidence.

At Strike Graph, customer-centric design isn’t just a philosophy—it’s our commitment to building better solutions, together.